Frequently Asked Questions
Everything you need to know about your FAO Schwarz fashion experience.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn fashion items with original tags attached. Please note that personalized or final sale items cannot be returned.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental U.S. Express and overnight shipping options are available at checkout for last-minute gifting.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our warehouse to your door.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.
Are your clothing items true to size?
Most of our apparel follows standard US sizing. We recommend checking the specific size guide located on each product page to ensure the perfect fit for your child.